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Shipments Policy

Last Updated: February 12, 2017

NEW*) Free Shipping Offer ( Final Totals including Calculated Voucher or Coupon )

If you order items worth 60€ / US$63.9 or more, we will ship your items for free!. All Free Shipping Order will deliver as Registered Airmail.

i) Delivery notes

All items are shipped by registered airmail. You will get a tracking number to trace your package online. You will receive your tracking number by e-mail after your order is shipped. Furthermore, your package is covered for loss. As we are shipping by registered airmail, you have to acknowledge receipt of the package. If you are absent when the postman is delivering your order, he will leave you a note that you can pick it up within a specific time (usually 8 days) at the post office. Please pick up the package by the stated date, if not, it will be returned to us.

Please contact us by e-mail if your parcel hasn't arrived within the below stated time.

ii) Shipping Offer

Currently, 2 shipping offers are available.

Shipping MethodEstimated Delivery TimeEligible Countries & Regions
Registered Airmail7-22**United States, Canada, Australia, New Zealand, Russia, Great Britain,
France, Germany, Norway, South Korea, Singapore and Vietnam, Most served Countries
Speed Post3-12**Delivery network covering over 210 destinations worldwide.

*The average delivery time is 7-14 business days by registered airmail. Some customers receive their items faster, shipping to the Europe and USA is usually quite fast. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. 

*The average delivery time is 3-6 business days by speed post. Some customers receive their items faster, shipping to the Europe and USA is usually quite fast. We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. 

*Occasionally tech updates to our systems or events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum.

iii) Shipping Rate

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

iv) Can my shipment be delivered to a Post Office box?

Hong Kong Post or E-express shipments can be delivered to Post Office (PO, APO, FPO, DPO) boxes. However, we encourage customers to avoid using Post Office boxes in case shipments are upgraded to Express Shipping, which cannot be delivered to Post Office boxes.

v) When will my items be delivered? Why were my items not yet delivered?

Your order will be processed promptly after we receive it. We wait until we receive your payment ( included PAYPAL eCheck ) and ship your order within 1 business day. Of course we will send you a confirmation email about the shipping status with further details about your shipment incl. a tracking number. If you haven't received any email from us, please check your spam folder. Unfortunately, sometimes our emails are redirected to the spam folder instead of the mailbox.

vi) What happens to my order if it can't be delivered and is returned to Kawamono?

All shipments returned to Kawamono are considered “undeliverable”. Reasons for undeliverable shipments include incorrect shipping address, failed delivery attempts by the post office provider (i.e., the recipient is unavailable), or unclaimed shipments held by the courier agent.

When we receive undeliverable shipments, we will notify customers via email to arrange for reshipment. All reshipments incur reshipment fees that are the same as Kawamono’s regular shipping fees. Additional courier charges for return shipping may also apply.

vii) Will I have to pay customs taxes on my shipment?

When ordering from Kawamono, the customer is considered the importer of the purchased products and will be responsible for any customs tax, import duties, goods and services tax (GST), value added tax (VAT), or any similar customs-related fees. Customs policies vary by country and Kawamono cannot make any guarantees as to whether or not shipments will be subject to customs-related fees. Please contact your local customs office for more information.

In addition to customs fees, customers may also incur other charges, such as administration or brokerage fees. These are handling charges incurred due to customs processing and clearance of your shipment. Customers are required to pay the relevant courier service upon delivery of the shipment.

viii) What happens if there are banned items in my shipment?

Customers should contact their local customs office for information concerning banned items in their countries. We are required by law to declare our shipments according to their actual content and value.  We cannot entertain requests to alter declaration values and/or content of shipments.  If for any reason your local customs authorities confiscate any items from your order, Kawamono is not responsible for reshipment or refund regarding the confiscated item(s).

ix) Will I receive a refund if I refuse the shipment when it is delivered to me?

If customers refuse a package due to customs issues, including refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not be responsible for any refund or reshipment of the refused package.