Last Updated: February 05, 2016
If the rare case happens that an item you ordered is out of stock, we will contact you before we ship your order to discuss a possible replacement or refund of that item.
If for any reason you would like to return your item(s) you will have 15 days in which to do so. Please always contact us by e-mail first before sending back any item. Please send all items in perfect condition back including all tags and packaging and unused.
You will need to include your name, address, phone number and e-mail address plus your order date/number (if known). Please also add why you are returning the item.
Refunds will be credited to your PAYPAL account 2-3 working days within receiving the returned item. We will refund you the total amount minus shipping costs already incurred.
Our goal is for you to have a perfect shopping experience. If we make a mistake with your order, please let us know so that we can make things right. Please do not return products without contacting us first by e-mail.
If items in your order are damaged on arrival or we sent you an incorrect item, we offer a refund or replacement. In this case, you must notify us within 15 days of arrival.
If for any reason a replacement is not available a full refund including original postage cost will be offered. Please allow 2-3 working days for us to process your refund.
For all other enquiries please email us at [email protected]
If you receive a damaged or defect item, please contact us immediately by email and if possible send us photos as well so we are able to see the damage. In most cases we will ship the item once again and you can keep the damaged item. There is no need to send the damaged item back to us as the return shipping costs are usually too high.
Despite our outermost care, sometimes it happens that an item is damaged during transportation to your place. In this case we replace the damaged item for free and send the item once more.
Please pay attention to the following steps:
If your items are delivered with obvious transportation damages, please complain to the delivery company immediately and contact us by email. You help us to claim the problem with the transportation company. Thank you for your understanding and assistance.
Should you, contrary to expectations, don't like an item, please send us the item back within 15 days of reception. Please contact us by email as well and we will refund you the complete amount (excl. Shipping costs).